The Internet of Things (IoT) has a significant impact on all sectors and aspects of industry, making it an innovation worth paying attention to.
The fundamental benefits of IoT include connecting tiny components that are part of our daily routines, exchanging data, and automating processes.
There are many applications available to meet the demands of consumers, businesses, and infrastructure. In this article, we'll discuss customer experience management in IoT, considering the enormous potential of this technology .
The Internet of Things (IoT) is a network of interconnected devices that share shop data over the internet or a specialized network, without the need for human intervention. Devices are connected using communication technologies such as:
Mobile networks (4G/5G, LTE-M, NB-IoT);
LoRa;
Sigfox;
Wi-Fi;
Bluetooth;
NFC (near field communication);
Among other wireless WANs (Wide Area Networks);
LPWANs (Low Power Wide Area Networks);
LANs (Local Area Networks);
PANs (Personal Area Networks).
IoT devices can include cars with sensors, people with implanted heart monitors, and animals with biochip transponders, among others. Connected devices primarily perform two functions: collecting and exchanging data.