(large) part of their time on the intranet. Lines along which you can separate that work are, for example, content, community management, and functional or technical management.
In a similar way, you can put together a core team of content, community and technical specialists. And again, for large organizations, each expertise can make use of either centrally or decentrally working colleagues. It deserves special attention here who you let measure the success of your intranet and in what way. Because that does not necessarily fit into one of these areas of expertise, it is more of a joint effort . And with that I make a bridge to…
4. Success factors
…the success factors of a good intranet: what are they actually? In this context, I participated in a panel discussion on BNR earlier this year about 'Social platforms in the workplace' (broadcast starts immediately). Questions such as "Does 'social' always work everywhere?" and "Does the boss have to participate?" were discussed, but that success factors of (social) intranet platforms are not always social in nature.
Image via Flickr
In my experience, the gradual improvement of internal service provision via the intranet is a critical success factor. Things that you may now have to arrange via a variety of (think of the greece whatsapp number landscape model) and sometimes outdated (and non-mobile accessible) applications. Think of:
Find a colleague who can help you with a question or topic.
Planning a meeting with lunch and a screen or projector.
Approve a declaration.
Report malfunctions of printers or other equipment.
None of these are sexy topics, but your intranet often stands or falls with actions that hundreds of employees (have to) perform daily. If you facilitate them well and also continuously improve them, you help employees do their work better and you lower the threshold for the community aspect of your intranet. The chance of adoption of this, by your employees, is then much higher.
What do your employees want?
To know which actions, content and functionality are most important on your intranet or digital work environment, it is wise to ask employees. This is essential, because I discover time and again that communication and IT people do not (exactly) know what employees expect from their organization. The same applies to consultants and 'specialists' like me.
Don’t ask employees what they would like on a new intranet, ask them the following.