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Secondly, operators whose main task is to get a client, uncontrolled by their own quality control service or a customer representative, are free in expression, they do not care what impression the subscriber gets. Thirdly, following the motto – “leads at any cost”, a call center can kill not only the potential client base and the customer’s reputation, but also take away the time that will have to be spent on leveling out the negative consequences. Solution: When making a choice in favor of the services of a particular call center with payment for results, specify who will be responsible for the project: the positions and names of employees, their experience.

Give the contractor’s employees as much time as needed - answer questions, determine the profile of a potential client and competitors, tell them about the mistakes you’ve already made, and share canada mobile number the tricks you’ve developed. Ensure operator training (especially if the product is complex). Don't waste time on control. Conclusions Paying a call center for results can benefit both parties to the contract. To do this, you need to fulfill several conditions: Conduct a test project Spend some time interacting with call center specialists Monitor the work of operators by studying reports and listening to calls And don’t forget to study the reputation of the call center: how long the company has been on the market, who its satisfied clients are, its main specialization, the opinion of its partners.



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